About
Master of Science in Business Analytics
University of Virginia, Darden School of Business and McIntire School of Commerce
Master of Arts in Survey Research
University of Connecticut
Bachelor of Arts in Psychology
University of Virginia
Business Certificate University of Virginia
McIntire Business Institute
Education
Experience
Create easy and delightful experiences that increase user satisfaction and rates of retention
Research
Test hypothesis with properly selected methodologies to inform strategic solutions that impact business goals
Users
Serve as an advocate for the user and evangelize their perspectives throughout the organization
Strategy
Facilitate working sessions supported by research insights that lead to new strategic solutions
Mission
Sr. UX Researcher
Performed qualitative and quantitative research on an electronic medical record system and a patient facing app, delivering impactful results influencing product features and designs
Collaborated with UX Designers and Product Owners at the senior level to identify opportunities for research to help develop a deeper understanding of clinician’s and patient’s needs
Spearheaded feature validation concept testing for new features for a mobile app and health care portal
Current Position
Partner/Researcher Initiated end-to-end qualitative and quantitative research by choosing the right methodology from the various tools and techniques by partnering with clients to understand their JTBD
UX Researcher
Worked within an agile team to perform UX research on the online education platform to increase CTR and enrollment
CX Journey Specialist
Established and optimized omnichannel customer experience journeys